Preface
1 THE SCOPE OF OPERATIONS AND PRODUCTION MANAGEMENT
General Description of Production and Operations Systems
Manufacturing Operations versus Service Operations
Operations Strategy
Productivity
Total Quality Management and Quality Costs
Continuous Improvement
KNOW THE CONCEPTS
Do You Know the Basics?
Terms for Study
Practical Application ANSWERS
2 DECISION MAKING: CONCEPTS AND TOOLS
Decision Making Under Uncertainty
Decision Matrix
Decision Trees
Modeling a Real-Life System
Linear Programming
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Do You Know the Basics?
Terms for Study
Practical Application ANSWERS
3 FORECASTING
Who Uses Forecasts?
Forecasting Methods
Selection of Forecasting Method
The Qualitative Approach
Steps in the Forecasting Process
Moving Averages and Smoothing Methods
Regression Analysis
Regression Statistics
Use of Computer Software for Regression
Multiple Regression
Time Series Analysis and Classical Decomposition
Computer Software for Forecasting
Evaluation of Forecasts
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Do You Know the Basics? Terms for Study Practical Application
ANSWERS
PRODUCT PLANNING, PROCESS SELECTION, AND CAPACITY PLANNING
Product Design
Interaction Between Product Design and Production Costs
Basic Product Design Alternatives
Quality Function Deployment
Processes and Process Planning
General- and Special-Purpose Equipment
Automation
Process Planning
Product Analysis
Make-Buy Analysis
Process Selection
Reliability and Maintenance
Capacity Planning
Evaluating Alternative Capacities
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Terms for Study
Practical Application ANSWERS
FACILITY LOCATION 1
Factors in Location
Site Selection
Multiplant Location
Special Considerations in Location Decisions
Location Decisions
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Terms for Study
Practical Application ANSWERS
DESIGN OF THE WORK SYSTEM AND WORK MEASUREMENT 1
Work and Job Design
Work Measurement and Production Standards
Work Measurement Systems
Learning Curve :
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Terms for Study
Practical Application ANSWERS
7FACILITIES DESIGN AND LAYOUT
Layout of Facilities Material-Handling Methods Classical Layout
Types Minimization of Material-Handling Cost Systematic Layout Planning Computerized
Plant Layouts Product Layout and Line Balancing Balancing Techniques
A Plant Layout Decision KNOW THE CONCEPTS
Do You Know the Basics?
Terms for Study
Practical Application ANSWERS
8 AGGREGATE PLANNING AND MASTER SCHEDULING
The Production Planning Process Aggregate Planning Master
Scheduling Computerized Scheduling Systems
Operations Scheduling KNOW THE CONCEPTS
Do You Know the Basics?
Terms for Study
Practical Application ANSWERS
9 INVENTORY MANAGEMENT
Economic Order Quantity and Reorder Point
EOQ with Noninstantaneous Replenishment
EOQ with Quantity Discounts
Determination of Safety Stock
The Single Period Inventory Problem-Marginal Analysis
Computers and Inventory Planning
Simulation
Using the ABC System for Inventory Control
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ANSWERS
10 MATERIAL REQUIREMENTS PLANNING AND JUST-IN-TIME
Material Requirements Planning
Manufacturing Resource Planning
Just-in-Time Manufacturing
MRP Versus JIT Systems
Value Analysis (or Value Engineering)
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Terms for Study
Practical Application ANSWERS
11 FACILITIES INVESTMENT DECISIONS
What Are the Features of Investment Projects? Understanding the
Concept of Time Value of Money How Do You Evaluate Facilities
Investment Projects? How Do Income Taxes
Affect Investment Decisions? KNOW THE CONCEPTS
Do You Know the Basics?
Terms for Study
Practical Application ANSWERS
12 PROJECT MANAGEMENT
Project Scheduling Models
Gantt Charts
Program Evaluation and Review Technique
The Critical Path Method Model: PERT/Cost
Computer Software for Project Management
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Do You Know the Basics?
Terms for Study
Practical Application ANSWERS
13 WAITING LINES AND QUEUING
Queuing or Waiting Lines
Using Queuing Analysis to Analyze Operations
Structure of Queuing (Waiting Line) Problems
Analytical Models for Waiting Lines
Queuing Notations
Computer Simulation for Waiting Lines
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Terms for Study
Practical Application ANSWERS
14 QUALITY ASSURANCE
Pareto Analysis Statistical Quality Control Acceptance
Sampling for Attributes Types of Sampling Plans Control
Charts for Attributes Computer Software for Quality
Control KNOW THE CONCEPTS
Do You Know the Basics?
Terms for Study
Practical Application ANSWERS
GLOSSARY
APPENDIX I. AMERICAN PRODUCTION AND INVENTORY CONTROL SOCIETY
APPENDIX II. TABLES INDEX