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Service Quality Evaluation in Indian Service Industries. Basics, Concepts and Measuring Tools

Код 895684

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Аннотация к книге "Service Quality Evaluation in Indian Service Industries. Basics, Concepts and Measuring Tools"

Quality is a major competing weapon in manufacturing and service industries to gain market share in order to sustain in business.Therefore, organizations throughout the world dealing with products or services are contemplating to implement Total Quality Management (TQM) principles for enhancing system effectiveness. Exhaustive investigation on implementation aspects of TQM indicates that adequate emphasis has not been made in the area of TQM implementation and measurement of service quality. To...

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Издательство: Книга по требованию
Дата выхода: июль 2011
ISBN: 978-3-6391-7972-9
Объём: 220 страниц
Масса: 356 г
Размеры(высота, ширина, толщина), см: 23 x 16 x 2

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