An Assessment on the Services Provided by Sharjah University...
Abdel Karim Fuad Kitana
This research examines service quality at Sharjah University libraries from its users' perspective using a form of SERVQUAL that was modified for library use. The research assesses service quality expectations and perceptions of 433 current users. Descriptive statistics were used to tabulate obtained results and gap analysis was used, as a diagnostic tool, to identify quality dimensions and their items that require actions for possible service improvement. In addition to, the researcher can examine the usage of the libraries, the physical environment of the libraries according to (library collection, library environment and library IT facilities), the over all quality and the most important services. The results shows several significant...
ISBN: 978-3-8433-6157-6
Издательство:
Книга по требованию
Дата выхода: июль 2011