A guide to creating effective customer service. It covers various aspects of the customer care process including how to: understand what the customer wants, not what you think they want; stop losing business and gain market share; and, get a better level of service from internal customers and build long term relationships with customers.
ISBN: 978-0-7494-5997-0
Издательство:
Kogan Page
Дата выхода: август 2011
The Classic Guide to Solving Real-World Problems with Perl--Now Fully Updated for Today\'s Best Idioms! For years, experienced programmers have relied on Effective Perl Programming to discover better ways to solve problems with Perl. Now, in this long-awaited second edition, three renowned Perl programmers bring together today\'s best idioms, techniques, and examples: everything you need to write more powerful, fluent, expressive, and succinct code with Perl. Nearly twice the size of the first edition, Effective Perl Programming, Second Edition, offers everything from rules of thumb to avoid common pitfalls to the latest wisdom for using Perl modules. You won\'t just learn the right ways to use Perl: You\'ll learn why these approaches...
ISBN: 9780321496942
Издательство:
Addison-Wesley
Дата выхода: апрель 2010
Having worked as a platform libraries architect for Java since 1996, Bloch shares with programmers what he has learned about what works, what does not, and how to use the language and its libraries to best effect. He presents 57 specific hints in sections on creating and destroying objects, methods common to all objects, classes and interfaces, substitutes for C constructs, methods, general programming, exceptions, threads, and serialization.Book News, Inc.®, Portland, OR
ISBN: 0201310058
Издательство:
Addison-Wesley
Дата выхода: июнь 2001
As with our city map series, Rough Guide Country and Regional Maps are printed on waterproof and "rip-proof" polyart paper, They offer an unbeatable combination of practicality, clarity of design and amazing value.
ISBN: 978-1-84353-210-1
Издательство:
Rough Guides
Дата выхода: октябрь 2011
The language syllabus follows the communicative abilities of the students Suitable for use with any course Teacher’s notes show you how to play each game Photocopiable rules sheets guide the students
Intended for use on courses that train students to at least approved electrician status, this book covers the requirements of a number of electrical installation syllabuses and courses. It covers the theoretical knowledge and the practical aspects of electrician`s work. The book explains: about working in outdoor conditions, at heights and in awkward and confined spaces; how to diagnose faults on/in electrical installations, machines and appliances, and to carry out repairs; and how to read wiring diagrams, layouts of equipment and specifications from architect`s and builder`s plans, and to transfer the information to the actual building.
Использование Language Practice Series дает студентам глубокие и прочные знания в области лексики и грамматики английского языка, способствует формированию правильности и беглости речи. Издание выпускается в двух вариантах - с ключами и без ключей, что дает возможность использовать данное пособие как для аудиторной, так и для самостоятельной работы.
ISBN: 978-0-230-72697-0
Издательство:
Macmillan
Дата выхода: ноябрь 2011
In this text, particular focus is given to functional language, with units on areas such as greetings, excuses, directions and descriptions, agreeing and disagreeing. This gives students a wider view of grammar and vocabulary in context in a variety of immediately useful everyday situations.
ISBN: 978-1-4050-0763-4
Издательство:
Macmillan ELT
Дата выхода: июль 2011
"Elementary Vocabulary" teaches, practises and tests the basic vocabulary of English needed by learners at elementary level. The varied and enjoyable exercises include gap-filling, matching, identifying and word-building. Over 1500 lexical items are introduced. "Elementary Vocabulary" can be used both in the classroom and by learners studying independently. Features include: dictionary practice. 16 topic areas including money, work, how to use a cassette player. related word groups such as basic adjectives, action verbs, opposites. practice in word-building, such as verbs from adjectives, compound nouns, suffixes. a section on common idioms such as verb phrases and prepositional phrases. a miscellaneous section with exercises on...
Учебное пособие "Elementary Vocabulary + Grammar: For Beginners and Pre-Intermediate Students: With a Separate Key Volume (+ CD-ROM)" предназначено для людей с начальным уровнем подготовки. Отличительной особенностью издания является "параллельное" изучение лексики и грамматики. Грамматические пояснения даются на русском языке, в простой и доступной форме и располагаются именно там, где лексический материал главы диктует необходимость использования...
ISBN: 978-5-94962-207-0
Издательство:
Антология
Дата выхода: ноябрь 2012
America`s hottest fashion magazine blends expert advice with in-depth studies of twenty-five unique style icons, from Diane Von Furstenberg to Dita Von Teese to Alicia Keys, for personal style inspiration. Celebrating its twenty-fifth anniversary in 2010, ELLE magazine has a readership of more than five million. In the same teaching through example style that has made ELLE the ultimate fashion resource for scores of loyal fans and the #1 fashion magazine, The ELLEments of Personal Style gives readers exclusive access to today`s most glamorous personalities, along with hundreds of practical tips and inspiring photographs. The result is a sumptuous, comprehensive guide for creating an authentic, alluring personal style. Featuring...
Student`s Book without Answers with Online Practice and Workbook without Answers with Audio Download.Fast, focused exam preparation - a 50 to 60 hour course for the B1 Preliminary for Schools exam from 2020.Compact Student`s Book offers intensive revision and practice to quickly maximise student performance. With this course you will consolidate language and skills for exam success through clear, concise training. The Workbook without answers provides further practice of language and vocabulary introduced in the Student`s Book with a six-page section focusing specifically on vocabulary. Online Practice accompanying each Student`s Book offers additional practice in grammar and vocabulary. The Downloadable Audio contains the listening...
ISBN: 9781108349093
Издательство:
Cambridge
Дата выхода: январь 2020
A renowned expert in nonverbal communication, Ekman assembles his research and theories to provide a comprehensive look at the evolutionary roots of human emotions, including anger, sadness, fear, disgust, and happiness.
The focus on careful reading in theoretical literature has meant that we have somewhat ignored reading behaviours such as skimming, scanning and search reading in the teaching and testing of reading. These theories do not explain how readers process texts quickly and selectively. The development of the Advanced English Reading Test (AERT) for university students in the People`s Republic of China under the auspices of the National College English Test Committee was the vehicle for investigating the nature of and the relationships between skimming, scanning, search reading and careful reading. This volume reports on the methodological procedures that led to the development of this important test and discusses the results of the empirical...
ISBN: 978-0-521-65381-7
Издательство:
Cambridge University Press
Дата выхода: октябрь 2012
The Palgrave Macmillan Law Masters series is a long-running and successful list of titles offering clear, concise and authoritative guides to the main subject areas, written by experienced and respected authors. This eighth edition of Employment Law has been thoroughly revised and updated to reflect recent developments in the area, most notably in the form of the Equality Act 2010. In what is one of the fastest moving areas in the law today, this popular text steers the reader confidently through the complexities. It is an ideal companion - both for law students and for those studying employment law or labour law as part of a business-related degree programme. The enhanced layout includes end of chapter summaries, exercises and further...
Employment law is one of the fastest moving areas in the law today with statutory changes, European Directives and new cases changing the detail very rapidly. This book steers the student confidently through the complexities, providing summary points at the end of each chapter plus exercises and additional reading. This edition has been fully updated to reflect recent changes including the Disability Discrimination Act 2005 and the Employment Equality (Sex Discrimination) Regulations 2005.
Parcours le monde grâce à cet amusant livre d`autocollants - il y en a plus de 300 à placer dans les illustrations. Tu découvriras le désert australien, un canal à Venise, une île tropicale, la jungle amazonienne et bien d`autres lieux pittoresques.
ISBN: 978-1-4095-2871-5
Издательство:
Usborne Publishing
Дата выхода: январь 2013
* Inspires teenagers with fresh, exciting content, culture pages, project work and songs. * Develops students` vocabulary with a controlled syllabus, Memory Tips and the unique Memory Gym. * Helps students to organise their learning and check their progress with the Wordstore vocabulary notebook. * Builds students` confidence with grammar practice in real-life contexts, check pages, regular communication and skills practice. * Shows learners how to write with Writing Tips and a step-by-step guide in the Writing Gym. * Responds to all students` needs through cross-curricular content and mixed-level solutions.
ISBN: 978-0-582-32369-8
Издательство:
Longman
Дата выхода: август 2011
* Inspires teenagers with fresh, exciting content, culture pages, project work and songs. * Develops students` vocabulary with a controlled syllabus, Memory Tips and the unique Memory Gym. * Helps students to organise their learning and check their progress with the Wordstore vocabulary notebook. * Builds students` confidence with grammar practice in real-life contexts, check pages, regular communication and skills practice. * Shows learners how to write with Writing Tips and a step-by-step guide in the Writing Gym. * Responds to all students` needs through cross-curricular content and mixed-level solutions.
ISBN: 978-0-582-32047-5
Издательство:
Longman
Дата выхода: август 2011